Returns
We
abide by the UK Consumer Rights Act 2015. As a result, it is our responsibility
to sell goods which are:
- ‘As described’,
meaning the actual product must match any description(s) given to the
customer before purchase by which the goods are identified.
- ‘Of
satisfactory quality’, that is they are of a standard that would
reasonably be expected taking into consideration the price paid and
description. In appropriate circumstances the quality of the goods will
include freedom from minor defects, durability, safety, and appearance and
finish.
- ‘Fit for all
purposes’ made known to the seller at the time of purchase
if
goods turn out to not fulfil any of these criteria, you have the right to
demand a refund, and should inform us of their issue within 30 days from the
receipt of the goods. The UK Consumer Rights Act 2015 provides that the
customer is not eligible for a refund if the goods have been ‘accepted’, whereby:
- You inform us
that the goods are accepted;
- You do
something to or with the goods which prevents returning the goods back in
their original state, such as altering, consuming or
damaging them;
- You keep the
goods for 30 days without rejecting them.
Once
30 days have passed from receiving the goods, you do not automatically have the
right to a refund, although in special circumstance we may still provide a
refund. You do, however, have the right to a repair or replacement.
Your
right to a repair or replacement lasts up to 6 years from the date of receiving
the goods, provided the goods were faulty at the time of receipt.
If
a fault is found within the first six months, we have one opportunity to repair
or replace the faulty goods. If this doesn’t resolve the issue, we will offer you
a choice between a full refund OR a price reduction if the goods are kept by
the customer, without deducting any amount for use.
Further,
we also abide by The Consumer Contracts Regulations 2013, which relate to
buying online in the UK. Under these regulations, your right to cancel an order
for goods made at a distance starts from the moment an order is placed and ends
14 days from receipt of goods. If an order consists of multiple goods, the 14
day period runs from when the last batch of goods are received. This 14 day
period is the time you have to decide whether to cancel, you then have a
further 14 days to actually send the goods back.
We will refund you within 14 days of either the getting the goods back, or you providing evidence of having returned the goods (for example, a proof of postage receipt from the post office), whichever is the sooner. We will also refund the cost of getting the goods to you in the first place.
Please
contact us at [email protected] to request a RMA
(Return Merchandise Authorization). We ask that you package the returned goods
securely, including all original packaging and accessories. For your
protection, it is advisable to return the product to us via a recorded and
track able service.
Please note that we will bear the cost of returning the goods but only for situations where we and /or the courier are at fault. Please provide us the receipt within the returned parcel or email us the receipt after the returned parcel has been sent.