FAQ

Product

 

Q: Is the product brand new?

A: Yes, we only offer brand new products for sale.

 

Q: What is the difference between an EU and UK version?

A: To provide savings to our customers we often supply EU stock, especially for smartphone products. Usually this means exactly the same warranty terms as a UK version, and this will be made clear on each individual product page. The product hardware itself has no difference and if there is a 2-pin EU plug, we will also provide a free 3-pin UK plug. 

 

Q: What does "SIM-Free" mean?

A: It means the phone is not linked/locked to any existing network providers. Customers are free to use any SIM cards from any network providers. 

 

Q: Is the phone dual SIM or single SIM?

A: Dual SIM phones will be described as such on the product page itself. Where it is not mentioned, the product will be single SIM.

 

Q: Can a SIM-Free phone be used in other countries?

A: All of the smartphones we sell are SIM-Free or Unlocked and can therefore be used without network restrictions on any network providers across the UK, EU, and the majority of the world. However, there may be a small number of countries that operate certain network bands that are not supported. If you want to check whether the smartphone you’re interested in can be used in a certain country, please send an email to [email protected] and we’ll check for you.

 

Warranty

 

Q: How does the warranty work?

A: Warranty length depends on the category of product and brand. In almost all situations, warranty work is carried out in the UK. For more information on your specific brand, please see our dedicated warranty page: https://www.wowcamera.com/Warranty_ep_47-1.html

 

Payment / Ordering

 

Q: What types of the payment method are accepted by WOWCamera?

A: We use PayPal as our payment gateway partner, via which we can accept all major credit and debit cards alongside using your PayPal account if you have one. We operate PayPal’s Buyer Protection program to give customers extra peace of mind.

 

Q: Is it easy to buy something from WOWCamera.com?

A:  It’s easy! You even have the option to proceed as a guest.

i) Use categories or are search bar to find the product you’re interested in. Click on “Add To Basket”

ii) From the basket page you can now click on “Proceed To Checkout”

iii) You’ve now arrived at the checkout page, from where you will just need to fill in your order details before clicking on “Checkout”

iv) You will now be taken to our payment provider (PayPal) where you can enter your card details and complete your order.

 

Delivery

  

Q: Where does WOWCamera dispatch its products from?

A: We have warehouses in UK, Luxembourg and Netherlands. Depending on where stock is kept, your order could be dispatched from any of these facilities.

 

Q: How long does delivery take?

A: Once we receive the order, we will process it before passing it on to our logistics team. Typically, orders will be dispatched within 3 working days, however we try to accurately reflect dispatch times directly on the product page as it also depends on which of our warehouses the stock is kept. All orders over £50 will be dispatched with a tracking number which we will supply you with.

 

Q: What couriers are typically use?

A: At present we are using DPD, DHL and UPS as our trusted courier partners. 

Q: Are international orders accepted?

A: Currently we only accept UK orders on WOWCamera.com.

Q. How much does delivery cost?

A. We offer free UK delivery for all orders over £50.

 

Q: Would I need to pay customs fees?

A: No, this is never the case. All prices shown on our website are the final delivered prices.

 

About Wowcamera

 

Q: How can WOWCamera offer such low prices compared to other retailers?

A: All of the products we sell are brand new. A combination of being an online retailer, buying bulk stock from outside the UK, and most importantly accepting low margins, allow us to offer very good deals to our customers.

 

Q: Have WOWCamera been around long?

A: We have been operating in the retail ecommerce space since 2008, both as a trusted Amazon marketplace seller across Europe, and as an independent website. To date, we have shipped over 300,000 orders with an incredibly high satisfaction rate among our customers.

   

Q: How can I contact Wowcamera?

A: The best way to get in touch is via email on [email protected]. Alternatively, you can also call our sales line on 0330 223 1196.

 

Q: Can I get a VAT invoice?

A: We are unable to provide a VAT invoice. However, we can provide of course provide customers with a standard invoice.

 

Cancel / Refund

 

Q: What is WOWCamera’s return policy?

A: We have a dedicated page where you can find our simple return policy and 14 day money back guarantee terms: https://www.wowcamera.com/Return-Policy_ep_43-1.html

 

Q: How can I cancel the order?

A: The easiest option would be to send an email to [email protected] with your order number and cancellation request.

 

Q: How to make return an order?

A: If the product has been shipped and you’ve changed your mind, please refuse the parcel when the courier attempts delivery. This will then be returned back to us. If you have received the product, please don’t open the seal or box and contact us via email at [email protected], we will provide you an RMA form and all the information you need to return the item. 

 

Q: What if the product I received is damaged or not working?

A: For an item that arrives damaged, please take some photos and send  an email to [email protected] as soon as the order is delivered. If the item is defective, then use the same email to describe the issue you’re experiencing. We’ll get back to you with all the information you need.

 

Q: If the parcel is lost by the courier, what happens next?

A: In the incredibly unlikely event that a parcel appears lost by a courier, we will need to open an investigation with the courier to get confirmation in writing from them that it is indeed a loss. Once that investigation is completed you will be able to choose between getting a replacement product or a full refund.